Privacy Policy
Your privacy matters to us. This policy explains how FISTA Solutions collects, uses, and protects your personal information.
About This Policy
FISTA Solutions ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read it carefully and contact us if you have any questions.
We collect information to provide and improve our services. The types of information we collect include:
Information You Provide
- Contact details (name, email, phone number)
- Company information and job title
- Message content when you contact us
- Project requirements and specifications
- Payment and billing information
Automatically Collected
- IP address and device identifiers
- Browser type and operating system
- Pages visited and time spent
- Referring URL and exit pages
- Geographic location (country/city level)
Cookies & Technologies
- Session and persistent cookies
- Analytics and performance data
- Preference and functionality cookies
- Marketing and advertising identifiers
We use the information we collect for specific, legitimate purposes:
If you are in the European Economic Area (EEA) or UK, we process your personal data based on:
We do not sell your personal data. We may share information with:
All service providers operate under strict confidentiality agreements and data processing terms.
We retain your information only for as long as necessary:
| Data Type | Duration |
|---|---|
| Active Client Data | Duration of relationship + 7 years |
| Inquiry Data | 2 years from last contact |
| Analytics Data | 26 months |
| Marketing Preferences | Until consent withdrawn |
We implement robust technical and organizational measures to protect your data:
Depending on your location, you have the following rights:
To exercise these rights, contact us using the details at the bottom of this page.
Your data may be processed in countries outside your residence. We ensure protection through:
- EU-US Data Privacy Framework certification
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Binding Corporate Rules where applicable
Our services are not directed at individuals under 16 years of age.
- We do not knowingly collect personal data from children
- If we become aware of such collection, we will promptly delete it
- Parents or guardians who believe their child has provided data should contact us
We may update this Privacy Policy periodically. When we make changes:
- 1We will post the revised version on this page
- 2Update the 'Last updated' date at the top
- 3For significant changes, we may notify you via email
- 4Continued use of our services constitutes acceptance
For privacy-related questions, concerns, or to exercise your rights:
We aim to respond to all privacy inquiries within 30 days.